1. Our commitment
Algenix respects your privacy. This Privacy Policy explains how we process personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA) when you visit our website, contact us, or use our services.
2. Responsible party
Algenix is the responsible party for personal information processed under this policy. Our Information Officer can be contacted at info@algenix.co.za.
3. Information we collect
- Contact details — name, email address, phone number, company and job title you give us.
- Enquiry and project information — details you share about your needs or project.
- Technical information — IP address, browser type, device information and pages visited, collected through cookies and server logs.
- Client and supplier records — information needed to contract with, invoice and support you.
- Recruitment information — CVs and related details if you apply to work with us.
4. How we use your information
- Responding to enquiries and preparing proposals.
- Delivering, managing and supporting our services.
- Administering contracts, invoicing and payments.
- Keeping our website and systems secure and working properly.
- Sending relevant updates where you have consented or where permitted by law (you can opt out at any time).
- Meeting our legal and regulatory obligations.
5. Lawful basis
We process personal information only where it is lawful to do so, including with your consent, where it is necessary to conclude or perform a contract with you, to comply with a legal obligation, or to pursue our legitimate interests or yours in a way that does not override your rights.
6. Sharing your information
We do not sell your personal information. We share it only with trusted operators who help us run our business — such as hosting, email, cloud and accounting providers — under written agreements that require appropriate security and confidentiality, or where required by law.
7. Cross-border transfers
Some of our service providers may store data outside South Africa. Where this happens, we ensure that the recipient is subject to laws, binding rules or agreements that provide adequate protection, as required by section 72 of POPIA.
8. Security
We apply appropriate, reasonable technical and organisational measures to protect personal information against loss, damage and unauthorised access, including access controls, encryption where appropriate, and staff confidentiality obligations. See our Information Security Policy.
9. Retention
We keep personal information only for as long as needed for the purpose it was collected, or as required by law (for example tax and company records), after which it is securely deleted or de-identified.
10. Your rights
Under POPIA, you may request access to your personal information; ask us to correct or delete it; object to processing, including for direct marketing; and withdraw consent at any time. You also have the right to lodge a complaint with the Information Regulator (South Africa) at inforegulator.org.za.
To exercise your rights, email info@algenix.co.za.
11. Cookies
Our website uses cookies. Please read our Cookie Policy for more information.
12. Changes
We may update this policy from time to time. The latest version will always be available on this page.